Frequently Asked Questions
How will I receive my API key(s) after purchasing?
Once your order is complete, we ensure prompt delivery of your contact list. The list(s) will be attached as CSV files to your order confirmation email. Additionally, we provide download links directly on the order confirmation page and in the confirmation email. These links will be active for 48 hours, giving you immediate access to your purchased lists right after completing your order. Our goal is to ensure that you receive your contact list instantly and with ease.
Can I return or exchange the API key if I am not satisfied?
Due to the digital nature of our products, all sales are final. Once the key is generated and received, it cannot be returned or exchanged. This policy is in place because, unlike physical products, digital goods can be easily copied and, once delivered, cannot be returned.
How do I use your API?
To find code examples and detailed instructions on how to use our API, please refer to https://semantic9.com/code_example.
Are there any usage limits on my API key?
Yes, every API key has specific usage limits based on the plan you selected. These limits apply to the total number of requests allowed for the key's lifetime. You can check your usage details and limits by entering the email you used during purchase, and your key here: API Key Report.
Do you store my personal and payment information?
No, we do not store any personal or payment information on our website. All sensitive data, including payment details, is securely handled by our trusted payment processing partner, one of the most secure companies in the world. We do not keep your name or any other personal information—only your email address is retained, and that’s solely to send order confirmations and relevant updates about your purchase.
How can I contact support if I have issues with my API key?
If you encounter any issues with your API key, our support team is ready to help. You can reach out via our support portal or email, and we will respond as quickly as possible to resolve any problems.