Data Privacy Policy

Effective Date: December 9, 2024

Your Privacy Matters

At Semantic 9, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy outlines how we collect, use, and protect the data you provide to us.

Information We Collect

We collect personal and usage information necessary to provide our API services effectively. This may include:

• Customer Information: Name, email address, payment details, and other contact information.
• API Usage Data: Logs of API requests, including metadata and operational details for performance monitoring and security.
• Website Usage Data: Analytics and traffic data to improve your user experience.

How We Use Your Information

Your information is used strictly to provide the services you request and to enhance your experience. Specifically, we may use your data to:

• Facilitate secure and reliable access to our contact extraction API.
• Monitor and improve API performance and reliability.
• Process payments securely.
• Provide customer support and resolve issues.
• Send updates, service notifications, and other relevant communications.

Third-Party Sharing

We do not sell or share your personal data with third parties, except where necessary for:

• Payment processing (e.g., Stripe).
• Secure data storage and infrastructure (e.g., Amazon AWS services).
• Legal obligations or the protection of our rights.

These partners are contractually obligated to handle your data securely and in compliance with privacy regulations.

Your Rights

You have the right to:

• Request access to your personal data, or ask us to update or delete your personal information.
• Opt-out of marketing communications.
• Request clarification on how your data is used.

To exercise these rights, please contact us using our Contact Page.

Data Security

We take security seriously and implement industry-standard measures to protect your data, including encryption, secure API key authentication, access controls, and regular security audits.

Cookies

By using our website, you consent to our use of cookies. Cookies are small files used to improve your browsing experience, enhance site functionality, and analyze site traffic. These cookies enable us to provide a more personalized and efficient experience for our users.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this privacy policy, please reach out to us using our Contact Page.

Thank you for trusting Semantic 9 with your data. We value your privacy and strive to protect it at every step.